Candlelight LED Touch Table Lamp

• We will provide shipping time for each item below the product price.
• Normally available goods in warehouse: 3-7 days shipping
• Out of stock at the warehouse and need production and shipping: About 10 - 15 days of shipping.
• Note: Please understand that order processing time is 1 - 3 business days.
• We offer a 30-day return policy. Items must be unused, with tags, in original packaging, and include a receipt or proof of purchase.
• To request a return, contact us at support@prettylamp.co. Approved returns will receive a shipping label and instructions. Unapproved returns will not be accepted.
• Non-Returnable Items: Custom products, perishables, personal care goods, hazardous materials, sale items, and gift cards.
• Exchanges: Return the original item and place a new order.
• EU 14-Day Cooling-Off Period: EU customers can cancel or return orders within 14 days in original condition.
• Refunds are processed within 10 business days. Contact us if delays exceed 15 days. For questions, email support@prettylamp.co.

Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at @support@prettylamp.co. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at @support@prettylamp.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at @support@prettylamp.co.

We have a 30-day return policy on items, meaning you have 30 days after placing your order to request a return.

Conditions for accepting returns for regular goods:
Your item must be in the same condition you received it, unused, with tags, and in original packaging. You will also need a receipt or proof of purchase.
Wrong design or style compared to the product you ordered.
Item must be in new, unused and undamaged condition.
You need to submit a return request within 30 days of purchase.
We will pay all costs incurred during the return shipping process.

Your item must be in the same condition you received it, unused, with tags, and in original packaging. You will also need a receipt or proof of purchase.

To initiate a refund, you can contact us at support@prettylamp.co. Contact us directly via email so we can help you get the exact address of the item.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any questions at support@prettylamp.co.

Exceptions/non-returnable items
Some types of items cannot be returned, like perishables (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchange
The fastest way to ensure you get what you want is to return the item you have and, after accepting the return, purchase a new item separately.

European Union's 14-day cooling-off period

Notwithstanding the above, if goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition as when you received it, unused, with original tags and packaging intact. You will also need a receipt or proof of purchase.

Compensation
We will notify you when we receive and inspect your return and let you know whether a refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Remember that it may take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since we approved your return, please contact us at support@support@prettylamp.co.